Returns & Exchanges
At Origami Owl, we want you to love your jewelry; if you are not completely satisfied, we offer a 90-day return policy for a full refund or exchange on most items. Our goal is to ensure your meaningful pieces bring you joy and a perfect fit for your unique story.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and obtain a Return Authorization number.
Pack Your Jewelry
Securely place the items in their original Origami Owl packaging to prevent damage during transit, ensuring all charms and accessories are included.
Ship the Package
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of the tracking number for your records.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing