Frequently Asked Questions
Everything you need to know about your unique jewelry experience.
What materials are used in your Living Lockets?
Our Living Lockets are crafted from high-quality, jewelry-grade stainless steel and finished with a durable PVD coating for gold and rose gold finishes. Each locket features tempered glass to showcase and protect your personal charms.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout if you need your jewelry for a special occasion sooner.
Can I return a personalized item?
While we strive for perfection, personalized items are final sale. However, if there is a defect or an error in your order, please contact our customer care team within 30 days for a replacement or store credit.
How do I care for my Origami Owl jewelry?
To maintain the brilliance of your pieces, avoid contact with water, perfumes, and lotions. Clean your locket with a soft, lint-free cloth and store it in a cool, dry place when not in use.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer digital payment options such as PayPal, Apple Pay, and Google Pay for a seamless checkout.
Do you offer a warranty on your products?
Yes, we offer a limited 90-day warranty against manufacturing defects. This does not cover normal wear and tear, accidental damage, or improper care of the jewelry.